Refund policy
All our products are printed to order, therefore we do not offer refunds. It is the customers responsibility to order the correct amount of wallpaper or fabric for their needs. We recommend getting advice from a professional if you’re unsure how much to order for your project.
Please note : If ordering from different print runs, we can not guarantee a perfect colour match. The printing process can result in colour variations between batches and therefore we don’t accept returns or exchanges due to miscalculations on the customers part when ordering.
Damaged and Faulty Products
It is the customer's responsibility to check their order is correct within 24 hours of delivery. Milola Design is not responsible or any associated costs if your order is incorrect and we have not be notified within this timeline.
Our fabrics are printed on base cloths made with natural fibres, therefore irregularities in the weave can occur. This is not considered a fault in the fabric but a natural occurrence in the manufacturing process.
It is the customer's responsibility to check their fabric order upon within 24 hours for print defects, and notify us before cutting the fabric. We can do except returns of faulty goods once they have been cut.
Please check your order for any faults before cutting. If in the unlikely event you find a fault, please contact us on milola@miloladesign.com
When shipping an order to a third party, it is your responsibility to check that the third party has received the correct product, size, colour and quantity. We cannot replace products if they have been opened, used, cut or made up.
Please notify us of any faults within 2 working days of receipt of delivery.
If you find an error, defect or damage to an order which you consider to be legitimate, or if you have received the wrong item, please email us along with a photo, so that we can investigate and respond to any faulty or missing products.
Milola Design is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Exchanges
We do not offer exchanges on products, as they are printed to order specifically for you. We do not hold stock.